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SHIPPING & RETURNS

Shipping Policy

Flat-Rate Shipping to Most Asian Countries

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At SpeedSkateAsia, we are committed to delivering your orders efficiently and affordably. We offer a flat-rate shipping fee of $25 USD for all orders to most countries in Asia. â€‹

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Eligible Countries: Our $25 USD flat-rate shipping applies to the following countries/regions:

  • Australia

  • Azerbaijan

  • Bahrain

  • Bangladesh

  • Bhutan

  • Brunei

  • Cambodia

  • China

  • Hong Kong, China

  • India

  • Indonesia

  • Japan

  • Kazakhstan

  • Kuwait

  • Kyrgyzstan

  • Laos

  • Malaysia

  • Maldives

  • Mongolia

  • Myanmar

  • Nepal

  • New Zealand

  • Pakistan

  • Philippines

  • Qatar

  • Saudi Arabia

  • Singapore

  • South Korea

  • Sri Lanka

  • Taiwan (Greater China)

  • Thailand

  • Turkey

  • Turkmenistan

  • United Arab Emirates

  • Uzbekistan

  • Vietnam

Shipping to Non-Eligible Countries: For countries outside the list above, we offer a flat-rate shipping fee of $55 USD.

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Order Minimum: To qualify for the flat-rate shipping fee of $25 USD, no minimum order amount is required.

Processing Time: Orders are typically processed within 1-2 business days. Shipping times may vary based on the destination and local postal services.

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Additional Information:

  • Shipping fees are non-refundable.

  • Customers are responsible for any additional customs duties or taxes that may apply upon delivery.

  • If you have any questions or need assistance, please contact our customer support team at speedskateasia@hkspeedskating.org

Return and Exchange Policy

At SpeedSkateAsia, we strive to ensure your complete satisfaction with every purchase. However, to help us keep costs down and maintain low prices, we have established the following return and exchange policy:

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Returns:

  • Eligibility: Returns are only accepted for items that are defective or damaged upon arrival. Please inspect your order upon delivery and report any issues within 7 days of receiving the item.

  • Process: To initiate a return, please contact our customer service team at speedskateasia@hkspeedskating.org with your order number and a description of the issue. We will provide instructions on how to return the item.

  • Condition: Returned items must be in their original packaging and unused. Items showing signs of wear, damage, or that are not in resalable condition will not be eligible for return.

  • Shipping Costs: The cost of return shipping is the responsibility of the customer unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the return reaches us safely.

  • Refunds: Once we receive and inspect the returned item, a refund will be issued to the original payment method, excluding the initial shipping fee. Refunds may take up to 7-10 business days to process.

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Exchanges:

  • Eligibility: Exchanges are only considered for defective or damaged items. We do not offer exchanges for sizing issues or change of mind.

  • Process: To request an exchange, please contact our customer service team at speedskateasia@hkspeedskating.org within 7 days of receiving your order. We will provide instructions and check the availability of the requested replacement item.

  • Shipping Costs: If the exchange is due to a defective or damaged item, we will cover the cost of shipping for the replacement. For exchanges not related to defects or damage, the customer is responsible for the shipping costs of returning the original item and receiving the new one.

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Non-Returnable Items:

  • Items purchased with a discount of 30% or more.

  • Clearance or final sale items.

  • Customized or personalized products.

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Additional Information:

  • We reserve the right to refuse returns or exchanges in all circumstances

  • For any questions or further assistance, please contact our customer service team at speedskateasia@hkspeedskating.org

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Thank you for shopping with SpeedSkateAsia!

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